The scarf was pretty standard so I was able to ship the product within it's processing time. I always get a little nervous because you want that person to enjoy the product. So far, I had nothing but 5 star ratings. Not going into too much detail, let's just say this buyer broke my streak. She pretty much hated my product and wanted to make sure her review was publicly made.
Her review was devastating and so discouraging to read. I went through a whole grieving process: Anger, Denial, Regret...you get it. I think I even spent a good 15 minutes under the covers wondering 'how did I go wrong?' I felt like poop.
Swallowing my pride, I emailed her and asked her to help me understand what went wrong and how can I fix it. She basically said it didn't look like the kind of scarf she would've bought from the store. I was flabbergasted. I wanted to really respond with telling her... "Are you for real, brah?"
I went back to the Etsy site and looked up their mission statement: The heart and soul of Etsy is our global community: the creative entrepreneurs who use Etsy to sell what they make or curate, the shoppers looking for things they can’t find anywhere else, the manufacturers who partner with Etsy sellers to help them grow, and the Etsy employees who maintain and nurture our marketplace.
I guess she really didn't understand what Etsy was intended for. A lot of these creatives on Etsy really do pour everything they have into their shops. Yeah, Etsy has it's flaws by allowing
This buyer left me with no choice but to ask for the product to be shipped back to me and offer her a refund.
All just made me reflect back on what Handmade means to buyers versus sellers. As a seller, handmade means something more to me because of what's at stake. A buyer just wants his or her expectation met from a one-click purchase. Handmade means investing the time into creating something you are proud of, and being vulnerable to criticism from people you don't even know.
Remember, all my pocket scarves are handmade. No reselling goods
So remember, folks: